AMBL Consulting

Testing Consultant

Completed a 10-month contract w/ a Deloitte subcontractor.

My responsibilities during this engagement were:

Assisting in the development of the final requirements deliverable and test plan for the Los Angeles County implementation of electronic benefit cards for food stamps

Collaborating with coding resources to remediate system defects identified during the testing phase

Coordinating test case completion with the LA County subject matter experts

JNE Consulting

Co-Founder

Launched an ASP (SaaS before SaaS) startup with two friends. The problem was clear; educators had to track reimbursable Medicaid hours inefficiently, so they often wouldn't do it. My Co-Founder developed and managed an electronic solution that dramatically increased participation for a large school district in Portland. We planned to implement and manage this solution for as many districts in America as possible.

We failed miserably.

I was able to drum up interest in three states (CA, NV, NM) using a prototype and faked in data. My biggest win was getting several interested contacts at an education services event in New Mexico, but we had no experience closing deals. We couldn't get districts to commit without a finished platform. My Co-Founder wouldn't quit his old job to finish the platform, so the interest waned. I ended up taking a temporary role (which turned into an 8-year stint), and the momentum eventually fizzled out. If only we'd had Paul Graham's essays back then.

Walker Structural Engineering

Project Engineer

As a backup plan to JNE Consulting, I took what I thought would be a three-month offer to help my golfing buddy get his new engineering company off the ground in Bend, Oregon. I ended up staying for eight years.

As Employee #1, I helped craft the processes, develop the business relationships, and influence the company culture that has enabled Walker Structural Engineering to thrive, even through the housing market crash. Walker SE currently has 10+ engineers and offices in two states, and my former boss wouldn't let me give my keys to the building back for years after I left, so I feel like my contribution was pretty evident.

For bookkeeping purposes, I also did engineering while I was there. I coordinated the completion of over 300 engineering projects with clients, contractors, and government agencies. I led projects ranging in size from a residential deck remodel to the construction of Worthy Brewing's flagship location.

Little Lebowski Urban Achievers Scholarship Foundation

Mentor & Scholarship Selection Committee Member

Four of my friends from college and I started a scholarship foundation for underrepresented kids at a Los Angeles charter school, which my mentor from college founded. We also named the foundation after a foundation in a movie that we watched in college.

Since then, we've provided scholarships ranging from $1000 to $2500 to 17 students, provided ongoing mentorship, and we have given out five Macbook Air laptops (thanks to a generous donation from Salesforce).

Kaiser Foundation Health Plan of the NW (Kaiser Permanente)

Manager - Health Reform Implementation (Jul 2014 - Jan 2017)

Project Manager - Health Insurance Exchanges (Apr 2012 - Jul 2014)

A colleague hired me to help him implement major portions of the Affordable Care Act in two very unique states for Kaiser Permanente. That colleague promptly left the company nine weeks after I started. I had no prior healthcare experience and a relatively raw business skillset, so this was the biggest sink or swim moment in my career... I gave them my best Katie Ledecky.

At Kaiser, I was responsible for internal and external advocacy, strategy development, and operational leadership for the Oregon and Washington insurance exchanges. My scope expanded to include internal stakeholder management and all health reform implementation in July 2014.

Highlights included:

Leading program improvement initiatives that allowed our Oregon on-exchange membership to grow from 6,208 in 2015 up to 34,714 in 2016

Preparing regional operations for two major transitions, the Oregon Exchange’s transition to the Federal marketplace and Kaiser’s transition to a new billing and enrollment vendor

Effectively advocating for higher prioritization for regionally specific improvements from corporate leadership, external vendors, and shared services organizations (which isn't easy to do when you're competing for resources for two separate wish lists (OR and WA) against California, which was almost ten times the size of my entire region)

Serving as a trusted thought-partner to the Oregon and Washington Exchanges and getting selected to represent insurance carriers on a statewide technology committee

Caught the Travel Bug

Travel Enthusiast

Before applying for Kaiser, I had booked a three-week trip to Europe with a buddy of mine. The second we got into Paris, I knew my life was going to change forever.

Since then, I've been lucky enough to visit 16 new countries (I'd previously been to Mexico, Canada, and Taiwan), experience a World Cup in Brazil and two Euro Cups (Poland and France), play tour guide for my mom's first European adventure, live in Spain, spend St. Patrick's Day in Dublin, and play St. Andrews (a childhood dream of mine).

1 / 11

Venice, Italy

2 / 11

Rio de Janeiro, Brazil

3 / 11

Paris, France with my mom and her BFF

4 / 11

Ronda, Spain

5 / 11

Lefkada, Greece

6 / 11

St. Andrews, Scotland

7 / 11

Sintra, Portugal

8 / 11

The Eurocup in Wroclaw, Poland

9 /11

The Swiss Alps outside of Zurich

10 /11

La Sagrada Familia in Barcelona, Spain

11 / 11

County Cork, Ireland

❮ ❯

IE Business School (Madrid, Spain)

MBA with a focus on Entreprenuership, 3.54/4.0 GPA

I moved to Spain for a year without knowing Spanish. I was almost always around a native-Spanish speaker who hated seeing me struggle through Spanish, so I still can't speak Spanish. Other than that, the year was a complete success.

At IE, I pitched investors, developed my investor/incubator skill set by helping others refine their ideas and investor pitches, meet people that expanded my understanding and perspective of problems (entrepreneurial, social, etc.), and develop bonds with people from around the world. I also have a fancy piece of paper that tells employers that I know how business works, which is nice.

Highlights of the year:

My startup concept, GRUSH Collective - the InVision for augmented reality apps, tied for the Most Innovative Startup Award during the Startup Lab (this is an Investor panel selection)

I made leaps and bounds with my storytelling and presentation creation and delivery

Gained extensive first-hand experience with investors, entrepreneurs, and incubators

I taught myself to code

I showed my mom around Madrid, Paris, Venice, and Rome

Betty & D

Founder

I started an LLC (named after my grandmothers) before grad school in case I decided to develop any business ideas. Towards the end of grad school, I got frustrated with finding coders to help me test ideas (impossible at a business school that doesn't recruit tech talent), so I taught myself to code with a mix of Youtube, Udemy, Google, and Stackoverflow.

My first project was a rough landing page and proof of concept for GRUSH Collective, my Startup Lab idea.

I spent the next two and a half months coding Beerponglegends.com (don't judge), a full web application for managing tournaments and tracking stats for childish adults who still play beer pong. This project is why I was recruited to Salesforce (I told you, don't judge).

In 2018, I worked with a (golf) Men's Club Administrator in Oregon to develop Teesheet.io, a club administration SaaS tool. The project is still live, it works for their club, but it's not something I am actively trying to grow.

My current side project is a decision management tool. It's the only idea that I'm passionate about working on, but I believe my skill set is best suited for investing/incubation.

Mentor and Strategy Consultant

My younger brother is the Director of Golf for the City of Portland. The support system and decision-making process were very informal when he first started, so I jumped in to support him until he settled into the position. My key function is to help him clarify problems and develop good frameworks for making and communicating decisions and recommendations.

He has navigated several major financial, political, and existential (COVID) risks already, so I think we've had a pretty successful run so far.

Salesforce.com

Senior Program Manager(Feb 2021 - Present)

Technical Program Manager (May 2019 - Feb 2021)

Business Analyst, Contractor (Nov 2018 - May 2019)

I was hired on a 6-month contract to help bring structure to the IT Operational Excellence (now Continuous Improvement) team. I was able to create enough value in three months that they began converting me to a full-time employee. I am currently Responsible for identifying, developing, and driving high-impact projects across the IT portfolio, providing strategic consulting to IT business partners, and Managing (Interim) the Continuous Improvement Team in IT Employee Experience.

Project highlights so far:

Initiated, developed, and implemented the Mindful Meetings Initiative across IT, which aims to improve our meeting culture holistically; the content generated in this initiative is now required training for all IT employees, and 79% of IT employees now feel empowered to own their calendars

Collaborated with HR, Communications, IT operations, and external vendors to implement contingency provisioning processes for the delivery of computers to all U.S. and EMEA new hires in response to COVID-19

Championed an engagement between Salesforce and the Jackie Robinson Foundation to improve equity in our college recruiting processes; this ongoing partnership is now being tracked by the Salesforce Racial Equity & Justice Task Force

Led research and design think engagements with Usability Sciences and IBM that identified and provided solutions for key employee experience pain points; one solution is currently being implemented for all employees, and another is entering its pilot phase

Partnered with an Analytics Lead to transform the Employee Experience Key Performance Indictor tracking method from an arbitrary dashboard of metrics to a single performance score which is easy to communicate up to Senior Leaders but is also supported by key metrics that help to drive strategy, align resources, and identify points of focus for future improvement projects

Provided project leadership and strategy development for a significant compliance initiative that included fixing broken lost/stolen asset lockdown processes and remediating over 1,900 computers; the initiative prepared Salesforce to pass subsequent external audits

Jackie Robinson Foundation Alumni Association

Tech Industry Coordinator

Portland Leadership Foundation

Mentor